Contact Still Sanctuary

We are here to help with product selection, fragrance guidance, orders, shipping, returns, damaged parcels, and product use.

Customer Support

Email: stillsanctuary@hotmail.com

Contact form: stillsanctuary.com/pages/contact

WhatsApp: +852 6694 3843

Support hours: 10:00 AM–10:00 PM China Standard Time (UTC+8), daily

Expected response time: within 1–2 business days

Please include your order number when contacting us about an existing order. Do not send passwords, authentication codes, or full payment-card details.

Returns

Returns email: stillsanctuary@hotmail.com

The current return address and instructions are provided by email after your return request is approved. Do not send returns to our registered business address.

Please contact us before returning a product so we can provide the correct instructions.

Business and Legal Information

Trading name: Still Sanctuary

Legal business name: IDEA ULTRA LIMITED

Registered/business address: Room D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong

Business registration details are available upon legitimate request.

Wholesale, Press, and Partnerships

Email: stillsanctuary@hotmail.com

Product Safety

For a product-safety concern, stop using the product and email stillsanctuary@hotmail.com with the product name, batch/lot number if available, order number, and photographs.