Terms of service
Terms of Service
Terms of Service
This website is operated by StillSanctuary. Throughout the site, the terms “we”, “us”, and “our” refer to StillSanctuary. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use the site.
We may update these Terms from time to time by posting a revised version on this page. Your continued use of the website constitutes acceptance of any such changes.
Use of Our Website
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using the site with the consent of a parent or legal guardian where permitted by law.
You agree not to use this website or our products for any unlawful, fraudulent, or unauthorised purpose, and not to violate any applicable laws or regulations in connection with your use of the site.
You must not transmit any viruses, malware, or other harmful code through the website.
Products and Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or make changes to product descriptions, pricing, or availability at any time without prior notice.
We make reasonable efforts to ensure that product descriptions, images, and colours are presented as accurately as possible. However, we cannot guarantee that your device or screen will display colours or details exactly as they appear in real life.
Orders
We reserve the right to refuse, limit, or cancel any order at our discretion, including where we suspect fraud, unauthorised activity, pricing errors, or misuse of the website.
If we need to amend or cancel an order, we may attempt to contact you using the details provided at checkout.
You are responsible for ensuring that all billing, shipping, and contact information submitted to us is accurate and complete.
Pricing and Payment
Prices displayed on the website may be shown in different currencies depending on your location or selection.
Shipping fees may also be presented in the applicable local currency at checkout.
The final amount payable will be shown at checkout before you complete your purchase.
Prices do not include customs duties, import taxes, VAT, or other applicable charges unless explicitly stated.
You are responsible for any such taxes, duties, or fees that may apply in your jurisdiction.
We reserve the right to change prices at any time without prior notice.
Shipping
We aim to dispatch orders within the timeframes stated in our Shipping Policy, but shipping and delivery dates are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.
Please review our Shipping Policy for further details.
Returns and Refunds
Returns and refunds are subject to our Refund & Return Policy.
Please review that policy carefully before making a purchase.
Intellectual Property
All content on this website, including text, images, graphics, logos, design elements, branding, and other materials, is owned by or licensed to StillSanctuary and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, or otherwise use any part of this website without our prior written consent.
Third-Party Services and Links
Our website may include links to third-party websites, tools, or services. We do not control and are not responsible for the content, availability, or practices of any third-party services.
Your use of any third-party websites or services is at your own risk, and we encourage you to review their terms and policies separately.
Prohibited Conduct
You agree not to:
- use the website for any unlawful purpose
- interfere with or disrupt the security or operation of the website
- attempt to gain unauthorised access to the website or related systems
- use the site to transmit malicious code or harmful material
- copy, scrape, exploit, or misuse any part of the website or its content
- provide false, misleading, or fraudulent information
We reserve the right to suspend or terminate access to the website where these Terms are breached.
Disclaimer
We provide this website and all products and services on an “as is” and “as available” basis, to the fullest extent permitted by law.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from harmful components, nor do we warrant that any information on the site will always be complete, accurate, or current.
Limitation of Liability
To the fullest extent permitted by law, StillSanctuary shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or purchase of products from us.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.
Indemnity
You agree to indemnify and hold harmless StillSanctuary from any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or your misuse of the website.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong.
Contact
If you have any questions about these Terms of Service, please contact us at: