Shipping Policy

Last updated: July 22, 2026

Order Processing

Orders are normally dispatched from our warehouse in Beijing, China, within 48 hours. Orders placed on weekends or public holidays may begin processing on the next business day. Processing time is separate from delivery time.

During launches, holidays, severe weather, or unusually high order volume, processing may take longer. We will contact you if a material delay affects your order.

Shipping Destinations and Estimated Delivery

Destination	Estimated transit time	Shipping charge	Free-shipping threshold
United Kingdom	Shown at checkout	£8.99 standard shipping	Free over £60
United States	Shown at checkout	US$13.99 standard shipping	Free over US$90
European Union	Shown at checkout	€8.99 standard shipping	Free over €70
Other supported destinations	Shown at checkout	Shown at checkout	Shown at checkout

Delivery times are estimates, not guarantees, unless a guaranteed service is expressly identified. We will comply with any maximum delivery period required by applicable law.

The rate and threshold displayed at checkout control if they differ from this page because of a promotion or later rate update.

Tracking

Where tracking is available, we will send a dispatch confirmation containing the tracking link. Tracking may take up to 48 hours to update after dispatch.

Address Accuracy

Please check the delivery address before submitting your order. Contact us immediately if it is incorrect. We cannot guarantee changes after dispatch. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Duties and Import Taxes

International orders are shipped on a delivered-duty-paid (DDP) basis where available. Import duties and taxes handled through our shipping arrangement are paid by Still Sanctuary. If an exceptional destination cannot be served on a DDP basis, this will be disclosed before purchase.

Delayed or Lost Parcels

If tracking has not updated or the parcel is outside its estimated delivery window, contact us at stillsanctuary@hotmail.com with your order number. We will investigate with the carrier. A parcel is treated as lost according to the carrier’s investigation period and applicable law, after which we will offer a replacement or refund where required.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery where reasonably possible, with your order number and clear photographs of the parcel, shipping label, and affected products. This notification window helps us investigate quickly and does not remove any statutory rights.

Delivery Instructions and Safe Places

If you authorise a carrier to leave a parcel in a safe place, with a neighbour, or at another location, responsibility may pass to you once the carrier records delivery, subject to applicable consumer law.

Shipping Restrictions

We may be unable to ship to certain territories, PO boxes, military addresses, freight-forwarding services, or locations where incense is restricted. Available destinations are shown at checkout.

Contact

Shipping questions: stillsanctuary@hotmail.com or WhatsApp +852 6694 3843